All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Free Shipping Free local delivery is available for all orders with the shipping address within the available shipping zones.
Overnight Shipping Overnight shipping or next-day delivery will only be applicable to orders that are placed before 12:00 in the afternoon on the day before the desired delivery date.
Next-day delivery is also not applicable on weekends and public holidays. Orders placed on a Friday will be delivered on Monday.
Local Pickup There is currently no local collection option available.
How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes Our delivery services are limited to physical addresses. Deliveries to P.O. boxes will fail.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Shop 12, Montana Value Center, Pretoria, GP, 0159, South Africa.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to: Shop 12, Montana Value Center, Pretoria, GP, 0159, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Ask one of our sockolatiers anything.
We will follow up with you via email within 24-36 hours